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	1.	What's the Secret To Providing a World-Class Customer Experience DiJulius, John R. by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wiley ; 2008 Online access: Click here to access the e-Book Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).
	2.	Secret Service : Hidden Systems That Deliver Unforgettable Customer Service DiJulius, John R. by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: AMACOM Books ; 2002 Online access: Click here to access the e-Book Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).
	3.	What's the Secret To Providing a World-Class Customer Experience DiJulius, John R. by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wiley ; 2008 Online access: Click here to access the e-Book Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).
	4.	Secret Service : Hidden Systems That Deliver Unforgettable Customer Service DiJulius, John R. by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: AMACOM Books ; 2002 Online access: Click here to access the e-Book Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

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