Peppers, Don <br/><br/>
Managing Customer Relationships : A Strategic Framework (2nd Edition) 
Peppers, Don 
 -  Wiley  2011 
 - On-campus e-Book by ebrary under Digital Library Program of Higher Education Commission (HEC) of Pakistan 
<br/><br/><label>ISBN: </label>9780470930151     
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business & Economics